FAQ

FAQ

Is it safe for pets?
Our pieces are designed as decorative accessories for pets. We recommend supervised wear only and removing the collar or charm during rough play, bathing, sleeping, or when your pet is unattended.

Can my pet wear it every day?
Lunelle pieces are lightweight and designed for gentle daily moments. For safety, we recommend using them during supervised wear, photos, walks, or calm indoor time.

Are the crystals natural?
We use carefully selected crystal pieces. Because crystals are natural materials, each stone may vary slightly in color, shape, pattern, and texture.

Can cats wear Lunelle pieces?
Yes, selected pieces can be suitable for cats, depending on size, weight, and fit. Always make sure the collar sits comfortably and does not restrict movement or breathing.

Can dogs wear Lunelle pieces?
Yes. Please choose the correct size and check the fit before use. Our pieces are best suited for gentle, supervised wear.

How do I choose the right crystal?
You can choose by meaning, color, or your pet’s personality. Amethyst represents calm, Rose Quartz represents love, Clear Quartz represents protection, Moonstone represents softness, and Tiger Eye represents confidence.

How should I care for the piece?
Avoid water, perfume, harsh chemicals, and rough pulling. Gently wipe with a soft dry cloth after use and store separately when not worn.

Do you ship internationally?
Shipping options may vary by country or region. Please check the shipping information at checkout or contact us for details.