Terms of service

Terms of Service

Last updated: July 10, 2026

Overview

This website is operated by Shenzhen Panxin Technology Co., Ltd., trading as LuneMatin (“LuneMatin,” “we,” “us,” or “our”). These Terms of Service govern your access to and use of shoplunematin.com and related products, content, features, and services. Shopify provides the ecommerce platform that enables us to offer the store.

By accessing the website or placing an order, you agree to these Terms, our Privacy Policy, Returns & Refunds Policy, Shipping Policy, and other policies made available on the website. If you do not agree, do not use the services.

Eligibility and account information

You must be at least the age of majority in your place of residence, or use the services with the authorization of a parent or legal guardian. Information supplied at checkout must be accurate, current, and complete. You are responsible for protecting account credentials and for activity under your account.

Products and descriptions

We make reasonable efforts to describe and display products accurately. Screen settings, photography, lighting, handmade elements, and natural materials may cause variations in color and appearance. Product dimensions and weights may have reasonable manufacturing tolerances. Any material composition, treatment, or safety limitation stated on the product page forms part of the product description.

Orders

An order is an offer to purchase. We may accept, reject, or cancel an order for legitimate reasons, including product availability, pricing or description errors, suspected fraud, payment failure, shipping restrictions, or purchase limits. If we cancel a paid order, we will refund the cancelled amount.

Prices, taxes, and payment

Prices are shown in the currency selected on the website. Shipping, taxes, duties, and other charges will be displayed at checkout where available or handled as described in the Shipping Policy. You confirm that you are authorized to use the payment method provided.

Shipping, returns, and refunds

Order processing, estimated transit times, customs charges, delivery issues, returns, and refunds are governed by our Shipping Policy and Returns & Refunds Policy, which are incorporated into these Terms.

Safe product use

You are responsible for selecting a suitable size and using pet products according to the product page, Size Guide, Care Guide, and Pet Safety Policy. Decorative products require supervision and must not be used for restraint, tie-out, training, or as a primary leash attachment unless expressly identified for that purpose.

Intellectual property

The website and its content, including the LuneMatin name, text, graphics, photographs, videos, designs, and logos, are owned by or licensed to us and protected by applicable intellectual property laws. You may use the website for personal, non-commercial shopping purposes. Reproduction, distribution, modification, republication, scraping, or commercial exploitation without permission is prohibited.

Reviews and user content

If you submit a review, photo, suggestion, or other content, you confirm that you have the right to submit it and that it is accurate and lawful. You grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, adapt, publish, and display that content for operating and promoting LuneMatin. We may remove unlawful, misleading, abusive, infringing, or irrelevant content.

Third-party services

The website may use or link to third-party services, including Shopify, payment providers, shipping carriers, review tools, and social platforms. Their services may be governed by separate terms and privacy notices. We are not responsible for third-party websites that we do not control.

Prohibited use

You may not use the website unlawfully; infringe intellectual property or privacy rights; submit malicious code; interfere with security; conduct unauthorized scraping or automated access; misrepresent identity; attempt fraud; or harass others.

Disclaimers and limitation of liability

To the fullest extent permitted by law, the website is provided on an “as available” basis. We do not guarantee uninterrupted or error-free access. We are not liable for indirect, incidental, special, punitive, or consequential losses arising from use of the website or products where such liability may lawfully be limited. Nothing in these Terms excludes liability or consumer rights that cannot lawfully be excluded or limited.

Governing law

These Terms are governed by the laws applicable at the registered location of the merchant, without limiting any mandatory consumer protection rights available to a customer in the customer’s place of residence. Courts with lawful jurisdiction may hear disputes.

Changes and contact

We may update these Terms by publishing a revised version and an updated date. Material changes will be communicated where required by law. Questions may be sent to jishenchan@outlook.com. Merchant: Shenzhen Panxin Technology Co., Ltd., Room 24, Zhongzhou Central Apartment, Shenzhen, Guangdong 518101, China.