Privacy policy
Privacy Policy
Last updated: July 10, 2026
Who we are
This Privacy Policy explains how Shenzhen Panxin Technology Co., Ltd., trading as LuneMatin (“we,” “us,” or “our”), collects, uses, discloses, and protects personal information when you visit shoplunematin.com, purchase from us, create an account, subscribe to marketing, post a review, or contact us. The store is powered by Shopify.
Information we collect
Contact and identity information, such as name, email address, shipping address, billing address, and telephone number if provided
Order and transaction information, including products viewed or purchased, returns, refunds, payment status, and order history
Payment information processed by Shopify and payment providers; we generally do not receive complete payment card numbers
Account information, preferences, wish lists, reviews, messages, and customer service communications
Device and usage information, such as IP address, browser, device identifiers, pages viewed, interactions, referring pages, and cookie data
Marketing preferences and information about engagement with emails or advertisements
Information supplied by service providers, business partners, fraud prevention providers, and advertising or analytics partners
How we use information
Process payments, fulfill and deliver orders, provide tracking, and manage returns or refunds
Provide customer support and communicate about orders
Maintain accounts and personalize the shopping experience
Operate, analyze, secure, troubleshoot, and improve the website
Detect fraud, abuse, security incidents, and unlawful activity
Send marketing communications where permitted and manage opt-out requests
Measure advertising and show relevant advertisements where permitted
Comply with legal obligations, enforce policies, and establish or defend legal claims
Cookies and similar technologies
We and our providers may use cookies, pixels, local storage, and similar technologies for essential website functions, preferences, analytics, fraud prevention, and advertising. Where required, non-essential technologies are used only after consent. You can manage available choices through the cookie banner or Cookie Preferences link and through browser settings. Blocking cookies may affect website functions.
How we disclose information
We may disclose personal information to Shopify; payment processors; shipping, fulfillment, and logistics providers; website hosting and IT providers; analytics, advertising, email, review, and customer support providers; professional advisers; regulators and law enforcement where legally required; and a purchaser or successor in a legitimate business transaction. We do not disclose personal information for purposes unrelated to those described here without an appropriate legal basis.
Shopify
Shopify processes information to provide and improve the ecommerce platform. Information may be processed in countries other than your own. Shopify’s handling of consumer information is also described in the Shopify Consumer Privacy Policy and Shopify Privacy Portal linked through our website.
International transfers
Because we operate from China and use international service providers, personal information may be processed outside the country where you live. Where required, we use appropriate contractual or legal safeguards for international transfers.
Retention and security
We retain personal information only as long as reasonably necessary for the purposes described, including order fulfillment, customer support, accounting, tax, fraud prevention, dispute resolution, and legal compliance. We use reasonable administrative, technical, and organizational safeguards, but no transmission or storage system is completely secure.
Your choices and rights
Depending on where you live, you may have rights to request access, correction, deletion, or a portable copy of personal information; withdraw consent; object to or restrict processing; and opt out of certain targeted advertising, sale, or sharing activities. These rights may be subject to legal limitations and identity verification. Authorized agents may submit requests where permitted by law.
To submit a privacy request, email jishenchan@outlook.com. We will not discriminate against you for exercising an applicable privacy right. You may also unsubscribe from marketing emails through the unsubscribe link in each message. Transactional order messages may still be sent.
Children
The website is intended for adults and is not directed to children. We do not knowingly collect personal information from children under the age at which parental consent is required. A parent or guardian may contact us to request deletion of a child’s information.
Changes and contact
We may update this Privacy Policy to reflect legal, operational, or service changes. The latest version will appear on this page with a revised date. Privacy questions or complaints may be sent to jishenchan@outlook.com. Data controller/merchant: Shenzhen Panxin Technology Co., Ltd., Room 24, Zhongzhou Central Apartment, Shenzhen, Guangdong 518101, China.