Shipping policy

Shipping Policy

Last updated: July 10, 2026

Order processing

Orders are normally processed within 2–5 business days after payment is confirmed. Business days exclude weekends and public holidays. Processing may take longer during product launches, promotional periods, or public holidays.

Estimated transit times

Orders ship from China. Estimated transit times begin after the order has been dispatched and do not include processing time.

Destination	Estimated transit time
United States	13–21 business days
Canada	15–23 business days
Australia	13–21 business days

All delivery times are estimates. Customs processing, carrier disruption, severe weather, peak seasons, local delivery conditions, and other events outside our reasonable control may cause delays.

Tracking

Tracking information will be emailed after dispatch. Tracking may take several business days to update after the parcel enters the carrier network.

Shipping address

Customers are responsible for providing a complete and accurate shipping address. Contact us immediately if an address needs to be corrected. We cannot guarantee changes after fulfillment begins. Additional shipping costs caused by an incorrect or incomplete address, refusal, or failure to collect a parcel may be deducted from a refund or charged before reshipment, where permitted by law.

Customs, duties, and taxes

International orders may be subject to import duties, taxes, brokerage fees, or customs charges imposed by the destination country. Unless checkout states otherwise, these charges are the customer’s responsibility. LuneMatin does not control or estimate charges imposed by local authorities.

Delays, lost parcels, and delivery issues

If tracking has not updated for an extended period, or if a parcel appears lost, contact jishenchan@outlook.com. We will work with the carrier to investigate. If we cannot ship within the stated or reasonably expected timeframe, we will provide an updated estimate and, where required by law, an opportunity to cancel the unshipped order for a refund.

If tracking shows delivered but the parcel cannot be found, check the delivery location, household members, neighbors, building management, and the local carrier before contacting us. We will assist with a carrier inquiry, but the outcome may depend on the carrier’s investigation and applicable law.

Risk of loss

Risk of loss passes to the customer when the order is delivered to the shipping address provided at checkout, except where applicable law provides otherwise.